Company Description
Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.
The world is how we shape it. Let’s shape it together.
Job Description
You work in a field-based support environment where you ensure the continuity of retail and operational activities by providing hands-on and remote IT support across multiple locations. Your scope includes supporting cash register and point-of-sale systems, scanners, payment terminals such as Bancontact, network connectivity, printers, and other peripheral devices used in stores and operational sites.
The function is highly varied and combines operational support with project-based work. When the Service Desk is unable to resolve an issue remotely, Field Engineers take ownership of the incident. This involves performing on-site interventions when required, while always aiming to resolve issues remotely where possible. When problems cannot be solved internally, such as hardware-related printer issues, you coordinate with external partners to ensure timely resolution and proper follow-up.
In addition to day-to-day support, you may be involved in project assignments, particularly when a store is fully renovated or renewed. This can include supporting IT rollouts, coordinating on-site activities, and working closely with internal teams and external vendors during implementation phases.
The role requires flexibility in terms of location and planning. Some working days are fully on-site. Depending on the residence of the engineer, work can be organized more frequently in nearby regions allowing for an efficient and regionally optimized way of working while maintaining a strong on-site presence where needed.
Qualifications
We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!
You’ll have knowledge and experience of the following:
- First experience in IT support
- Bachelor degree
- A broad technical knowledge of: Azure SQL Database, Ivanti, MS Office, Exchange, Miraki, Citrix, Active Directory and Intune
- Cross-functional collaboration: ability to work closely with network, security,...
- Stakeholder communication: strong communication skills and stakeholder/service minded
- Administrative discipline: following up the administration and documenting the tickets (From A to Z)
- Independent working skills: Getting the job done on your own and being accountable for your day-to-day work
- Fluent in Dutch, French and English
What to expect from working at Sopra Steria
Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.
Additionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.
Additional Information
This is what you’ll get from us
Doing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard.
We offer a generous employee benefits package that includes:
- A company car or mobility budget
- Laptop, phone & phone subscription
- A competitive salary and indefinite contract
- Insurance coverage, meal vouchers, eco-cheques, and more
- Continuous learning opportunities through the Sopra Steria Academy to support your career development
Ready to take the next step?
We’re here to support you all the way and we are looking forward to your application!
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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
